Our Unconditional Lifetime Warranty
At TFD Supplies we stand behind every product that we sell. We are here for the long term and to make sure that we have customers for years - not just a one and done.
That is why we offer an unconditional lifetime warranty on every item that we sell.
What Does This Mean?
It means that if at any time - for any reason - your TFD Supplies product stops working properly, we will replace them at no charge to you. It could be a week, a month, or a year later. It doesn't matter - we will replace it.
How Does It Work?
Simply contact us via email and we will take care of it. We will need to locate your order in the system (simply to verify that you're our customer). Once we find your order in our system we will replace the item or items that aren't working properly. We will ship them free to you at our expense.
How Can We Offer Such a Warranty?
We stand behind every product that we sell and strive for the best quality. But we know that nothing is perfect. We are able to offer this because we are in this business for the long haul. In fancy busy terms, the lifetime value of a customer. We know there is a chance we will lose money on an individual transaction. But, if we keep the customer happy, we know that we will keep that customer and have a good chance at the customer telling another customer. That is how we do business. We want every customer for life. And an unconditional lifetime warranty is a great tool to achieve this.
Warranty does not include replacement of consumable goods - such as ink running out on dry erase markers.
The management and owners reserve the right to refuse the warranty if it is clear it is being abused by the customer. This is extremely rare. Most people are good and honest - but there are a few bad apples in every bunch.